An issue can be any situation, opportunity, or even a big problem related to a project, which can obstruct the progress as well as successful completion of your project. Therefore, to escape from the problem or issue, you will have to resolve the issue as early as possible, and for you will have to plan issue management to control the problem. You will have to define the plan to identify the issues, so that it brings accountability for the way the one has to act to resolve the issues and make sure that the problems are resolve in the most effective and timely manner.

Define different points

To plan issue management, you should start with describing the actions that have to be carried out for resolving the issues. You will have to define the issues and the goals as well as approach of the management as well. Further, you should define the priority categories that puts forward ranking, which help in determining the importance of an issue and how urgent they are. Make sure that the key stakeholders, project sponsor and even the manager agrees of the rules that you set for each priority. You can classify the issues as High, Medium and Low and decide the action to be taken accordingly.

Things to include in the plan

When you plan issue management, you will have to sort out a person who will decide whether an issue is actually an issue for the organization or project or not. Another thing that you need to include in your plan is that, you should define the management roles as well as expertise. You should determine who is responsible for raising an issue, for tracking and logging and also for assigning the issues for assessment and resolution. Other important points that you should make clear when you plan issue management include identification of issues, tracking, to whom and when issue should be escalated and also monitoring of the issues.