For properly defining the project issue management process, all the issues should be handled through some detailed steps. This begins with initiation of the process, which include indentifying and documenting the issue and then comes validation. This includes verifying the issue and ensuring whether it is valid or not and whether it calls for management. After this, come analyzing the issue, so that its priority can be set and the responsibility for investigating the alternatives can be assigned to the right person. Then comes planning and control, which helps in recommending the steps to be taken, and determining the flow of the actions.

Implementing the issue management process

Implementation of project issue management process is also a very important step of the entire procedure, as it involves monitoring and executes the approved steps for resolving the issue. Finally, last step is the closure that verifies all the steps that have been taken to resolve the issue before it is closed. The action as well as responsibilities at each stage should be clearly defined and for this, the complete flow of the project issue management process should be presented in a diagram, which indicates the flow clearly.

Templates and forms involved in the process

You also need to build other forms and templates for the project issue management process and this consist of the issue log for manual process of issue management. The log comprise of the status, submission date, submitter name, priority, severity, assigned to, target date, and even source and owner and description of the issues. Some of the issues affect the working of the project but some are of little consequence and the process of issue management differentiates the high severity issues from the low ones.  Exception situations are also described in the process and the corrective action that one must take in case of such situations.